Hello Robin,
I am sorry to know about the inconvenience that you faced during purchase.
I confirm that there is no charge debited recently for AVG on your ****@waitrose.com account.
I request you not to share the license number or personal detail on a public post.
If you need help with the purchase, contact our sales team using this link: https://support.avg.com/support_sales_chat?l=en .
Thank you.