( GOOGLE TRANSLATE FROM DUTCH BELGIUM)
Best,
I was amazed to receive the notification about the renewal of my previous AVG subscriptions. I was very surprised to see the outrageously high prices that are much more than I paid in 2020. These prices are attached; for AVG Internet Security (reference data removed) it is now 89.99 €, while in 2020 I only paid 49.99 €; for AVG TUNE UP (reference data removed) I paid 44.99 €; for AVG ULTIMATE (reference data removed) I now ask € 119.99 while I only paid € 9.99 via the previously proposed update … In my paid proofs of subscriptions, I can not longer find these separately when logging in via email address and password for subscriptions … AVG TUNE UP is no longer listed separately These new prices are outrageously high, way too high for my budget; I also do not need protection for multiple devices, just a 3 or 4. Without reduced CONCRETE price adjustments, I want to cancel all subscriptions TOTALLY on the expiration date … THIS TO MY GREAT REGRET. Hopefully that is why I will get a totally different acceptable proposal, if not it is definitely done.
Hi Hugo,
We will clarify this for you.
When you initially purchased the product, you received certain amount discounts and agreed that your subscription would continue for successive renewal terms equal in length to your initial license term, at the undiscounted price in effect at renewal. Information about price increase was included in the renewal notification email that was sent 30 days before the charge took place.
I request you click on the link below to reach our AVG billing team via live chat or call support for more clarification.
https://support.avg.com/support_sales?l=en
Thanks in advance.