Renewed again but no protection

AVG Protection
3

Hello Mark, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We will check and help you to resolve your concern.

Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. Have you checked whether paid subscription of AVG Internet Security activated?
3. What are all the AVG products installed in your device?
4. If you get any error while trying to turn on Shields, kindly share us the screenshot of it.

Refer the following article to know how to create screenshot : Creating Screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)

We look forward for your response.

1

Hi.  I have just renewed my AVG protection again for the umpteenth time but I have no protection

Every time I try to turn on the shields nothing happens.

I have rebooted my PC 3 times but the same problem so my pc is now vulnerable.

{Please get this fixed or a full refund .

Thank you

2

Hello Mark, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We will check and help you to resolve your concern.

Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. Have you checked whether paid subscription of AVG Internet Security activated?
3. What are all the AVG products installed in your device?
4. If you get any error while trying to turn on Shields, kindly share us the screenshot of it.

Refer the following article to know how to create screenshot : Creating Screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)

We look forward for your response.