Renewed license but nothing is updating

AVG Protection
3

Hello Sherri,

I understand the inconvenience.
I have sent an email with the AVG Internet Security (1 computer) license number that you purchased.
If the email is not found in inbox do check in spam and junk folders.
Please give us a confirmation whether you used that license for activation.
If not, please use it and inform the status of activation.

1

I just renewed my license because it was expiring on Feb 7/18, but when I put in my new license number it says it is not correct and nothing is downloading.  Can someone please help me rectify this problem??

2

Hello Sherri,

I understand the inconvenience.
I have sent an email with the AVG Internet Security (1 computer) license number that you purchased.
If the email is not found in inbox do check in spam and junk folders.
Please give us a confirmation whether you used that license for activation.
If not, please use it and inform the status of activation.