renewed my member ship, but download says it is not copatable
William,
We apologize for the difficulties. Upon checking your records, we see that you have renewed your AVG Anti-Virus (1 computer). Make sure that you have not installed AVG Zen interface while trying to install this program. If you have already installed AVG Protection on your desktop, kindly reactivate this program as suggested in this article: http://avgclick.me/ActivateNewLN else we request you to reinstall http://avgclick.me/howtoreinstallAVG your AVG using our remover tool. Please feel free to get back to us for any issues with AVG. Thank you!