Hello Stacie,
We will help you in fixing the issue.
We couldn't locate any active subscriptions under your current account of AVG. Instead, we found an active subscription under misspelled e-mail address of yours.
We sent you an e-mail explaining the account details and revert to us for further assistance.
Thank you.
I recently renewed my avg protection at the 39.00 level. Every time I open up the window to avg it still says renew for full protection. I when I go to my subscription it says that my internet security is active on this computer. There was also a security code that I entered and it really didn't update anything. I've also tried closing the window and re-opened it seeing if it just needed to refresh, that also did nothing. I'm just confused one screen tells me I need to renew and the other seems to say you're okay and covered.
Thank you for updating the status, Stacie.
Glad to hear that the issue has been resolved. Since your subscriptions were under misspelled e-mail address, shall we proceed in updating the correct one? This will avoid confusion in future.