Renewed Subscription but keeps requiring restart

Hello John,

I apologize for the inconvenience caused. Please follow the steps below to resolve the issue and activate Hackers protection (firewall). 
*Open AVG Internet Security, click on Menu, select About and then *Subscription.
*Click on "Logout" from the Zen network. 
*Now, the license will be shown and ask for Remove License / Enter new license.
*Click on Remove License and AVG Protection will be downgraded to Anti Virus Free version.
*Click Restart now on AVG interface. 
*After the restart, please login to AVG using your AVG Myaccount email address and password. Your AVG Internet Security should be Activated on your computer.

If you face any difficulties, please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG dashboard to assist further.

Regards,
Bhuvana, AVG Customer Care.

Hi, I've been running ultimate for last 12 months and just recently renewed. Now I'm getting messages on all devices saying restart needed but once I've done this it states restart needed again!  My hacker protection also switches off. I've tried reinstalling but just keeps happening. Any advice would be gratefully received. Many thanks, John.

John, thanks for trying. I have sent you an email, please follow the email instructions to get in touch with the remote technicians. They will help you to fix the issue.

Hello John,

I apologize for the inconvenience caused. Please follow the steps below to resolve the issue and activate Hackers protection (firewall). 
*Open AVG Internet Security, click on Menu, select About and then *Subscription.
*Click on "Logout" from the Zen network. 
*Now, the license will be shown and ask for Remove License / Enter new license.
*Click on Remove License and AVG Protection will be downgraded to Anti Virus Free version.
*Click Restart now on AVG interface. 
*After the restart, please login to AVG using your AVG Myaccount email address and password. Your AVG Internet Security should be Activated on your computer.

If you face any difficulties, please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG dashboard to assist further.

Regards,
Bhuvana, AVG Customer Care.

Hi, I've tried doing as you say but going on about doesn't show subscription so fails from the start.

John, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru