Renewed Subscription

Hello Jim,

We’re happy to help you sort this out.

Is your Old computer is still working? If yes, try to contact Microsoft to help you unlock the Old PC.

If your PC is not working, then you can use this link
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install and activate AVG Internet Security on your new PC.

If you are unable to install it, then I will help you with the refund.

I was charged for a new update to my AVG. My old one was on my other computer and I can't get into the old computer. Last time support said they couldn't download the newly paid AVG because my expired was on my old computer. Now, if you can't send me a new download for this new computer then refund the money you debited my account. The old AVG expired is why you made a debit to my account to renew. Let me know what you decide as I am not messing with this anymore. The support guy took over my computer right after mine was newed, but said he couldn't do anything because of the expired was on another computer which I no longer use. 

Hello Jim,

We’re happy to help you sort this out.

Is your Old computer is still working? If yes, try to contact Microsoft to help you unlock the Old PC.

If your PC is not working, then you can use this link
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install and activate AVG Internet Security on your new PC.

If you are unable to install it, then I will help you with the refund.