Renewel subscription

I payed for a renewel from my subscription on 6 december 2022 but i did not get it.
i send e mails but i did not get an answer. Also i tried to call but i could not reaches anyone.
i only have untill tomorrow.
Can you help me

Hello Jan.
Thank you for contacting AVG Community Support.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Hello Jan.
Thank you for contacting AVG Community Support.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.