Martin,
We certainly understand your concern, we apologize for the difficulties. We have sent you an email instruction to install your renewed AVG Internet Security. Not to worry, it won't ask you to pay again. Please follow those instructions and you should be able to resolve your issue. Please, feel free to let us know if you require any further assistance. Thank you.
AVG has downloaded to my PC a Renewal for AVG Internet Security. But the earlier version of Internet Security was removed from my PC some months ago. So, my position is that of installing on a "computer which is not protected by AVG yet". The instructions for FAQ 5115 are meant to help me. However, I see from those instructions that if I download and install I will be sent a License number to my email address. Isn't there a risk of being charged for that download, with its new license number, in addition to what I have already paid for the renewal? Besides, what do I do with files that have already been downloaded when I was sent the renewal and with the key that has already been attributed to me?
Has anyone been in a similar situation?
Martin Walsh
Martin,
We certainly understand your concern, we apologize for the difficulties. We have sent you an email instruction to install your renewed AVG Internet Security. Not to worry, it won't ask you to pay again. Please follow those instructions and you should be able to resolve your issue. Please, feel free to let us know if you require any further assistance. Thank you.