Renewing AVG TuneUp subscription NOT WORKING

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9

(Removed Screenshots as all it shows your activation code)

8

Hello Korey,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.
If possible, could you please share us the screenshot of AVG TuneUp program where it asks to reactivate it in order to check and help you further?
For taking a screenshot, please refer to this article: Creating a screenshot | AVG (http:// https://bit.ly/3ia5BCs)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

4

Thank you for updating the status, Korey.

Glad to know that your issue has been resolved.
Feel free to contact us if you need any assistance from AVG.
We'd be happy to help you. Have a great day!

1

My AVG TuneUp recently expired on the 9/3/2022. 

I have purchased a new subscription for it and typed in my new activation code and it says that I have successfully redeemed a new subscription for TuneUp but doesn't actually unlock the program for me to use and still tells me to re-activate, therefore I cannot use the program at all because it still thinks I don't own it anymore.

I have restarted the computer, uninstalled and downloaded a new installer and reinstalled the program and it didn't fix anything. I don't know what else to do or try and I need to get this sorted out.

2

(Removed Screenshots as all it shows your activation code)

3

Hello Korey, 

Thank you for sharing the screenshot. We have synced your email address with your activation code. Kindly check and confirm whether you can activate it now. We look forward for your response.

5

Hello Korey,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.
If possible, could you please share us the screenshot of AVG TuneUp program where it asks to reactivate it in order to check and help you further?
For taking a screenshot, please refer to this article: Creating a screenshot | AVG (http:// https://bit.ly/3ia5BCs)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

6

All is good and working again, thank you for your help :slight_smile:

7

(Removed Screenshots as all it shows your activation code)