Hi, I want to cancel my renewing. Surprisingly, under the same order number I have double subscriptions and thus double payment. In my subscription only the numbers from reqLineItemID are different.
I sent a cancellation request once, using my order number.
Is it sufficient to cancel both subscriprions?
The numbers from reqLineItemID are
reqLineItemID obtained from subscriptionLineItem: 1816786902
reqLineItemID obtained from subscriptionLineItem: 1816941502
Hello Branimir,
As per your request, we've cancelled the auto-renewal of your AVG Internet Security (Multi-Device) subscription.
Upon checking, we can see that you've raised a refund ticket with our refund team & they've processed refund for your AVG Secure VPN (5 devices) subscription.
Please confirm if you wish to be refunded for your AVG Internet Security (Multi-Device) subscription as well.
Awaiting your response.
Hello Branimir,
As per your request, we've cancelled the auto-renewal of your AVG Internet Security (Multi-Device) subscription.
Upon checking, we can see that you've raised a refund ticket with our refund team & they've processed refund for your AVG Secure VPN (5 devices) subscription.
Please confirm if you wish to be refunded for your AVG Internet Security (Multi-Device) subscription as well.
Awaiting your response.