Renewing license

Hello Marlene,
I am sorry for any inconvenience caused to you with re-activation. I see that you have active AVG Internet Security (1 computer) license and AVG Internet Security - Unlimited (1 year subscription). Please be informed that these both are identical products and the only difference is AVG Internet Security - Unlimited can be installed multiple no.of devices (Windows, Android & Mac). You do not need both of them and can get a refund for one of these products. Please revert with your choice of which product would you like to use to assist you further.

To submit refund request for one of the products, please visit https://support.avg.com/RefundForm to fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.

Why do I have a problem every year upon license renewal.  I've clicked on reactivate with new license number and NOTHING happens.  Whats the problem?

Hello Marlene,
I am sorry for any inconvenience caused to you with re-activation. I see that you have active AVG Internet Security (1 computer) license and AVG Internet Security - Unlimited (1 year subscription). Please be informed that these both are identical products and the only difference is AVG Internet Security - Unlimited can be installed multiple no.of devices (Windows, Android & Mac). You do not need both of them and can get a refund for one of these products. Please revert with your choice of which product would you like to use to assist you further.

To submit refund request for one of the products, please visit https://support.avg.com/RefundForm to fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.