Hello Roel,
We're glad to look into this and help you.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.
Dear Sir,
I write you because I have problems with the renewing of my subscription.
My old subscription expires at 2-11-2020.
I got several mails from you urging me to renew.
Today I followed the instructions and I paid with Ideal. Furthermore the instruction was to download the programm. That seemed a bit strang to me, but I did.
I looked into my AVG menu, and to my surprise I have now two subscriptions, one that expires 2-11-2020 and one that starts 4-10-2020.
Clearly something has gone wrong, this is not what I meaned, I just wanted to renew my old subscription.
Can you solve this problem for me?
Yours sincerely,
R.Hazekamp.
Hello Roel,
We're glad to look into this and help you.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.