Hello Ioannis,
We regret the inconvenience this has caused you.
Upon checking your account, we can see that you've contacted our sales team about the purchase of an AVG Ultimate (Multi-Device, 3 Years) subscription at a discount price. They offered to help you purchase it at (EUR 181,99), initiated the sale and sent you the purchase link via email.
However, you didn't complete the purchase/transaction. Furthermore, as your existing AVG Internet Security (Multi-Device) subscription was enrolled for auto-renewal, you were charged (EUR 93.99) for it's annual auto-renewal.
In this case, we'd recommend that you contact our sales team directly as they can look into this further and help you accordingly.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!
sorry but you have renewed my subscription for one year per 93 euros and I had an offer for AVG Ultimate (Multi-Device) for 3 years is 181,99 €
Order#: (Order number redacted), cancel or proceed to this offer please … this is what you have done: Order details
Order number: (Order number redacted)
Product Name Price
https://static.avast.com/pricing/isd-tp.png
AVG Internet Security (Multi-Device) 93,99 ???
Number of devices: 10 Devices
Subscription billed yearly until canceled.
License Number: (Activation code redacted)
Cancel this please
Hello Ioannis,
We regret the inconvenience this has caused you.
Upon checking your account, we can see that you've contacted our sales team about the purchase of an AVG Ultimate (Multi-Device, 3 Years) subscription at a discount price. They offered to help you purchase it at (EUR 181,99), initiated the sale and sent you the purchase link via email.
However, you didn't complete the purchase/transaction. Furthermore, as your existing AVG Internet Security (Multi-Device) subscription was enrolled for auto-renewal, you were charged (EUR 93.99) for it's annual auto-renewal.
In this case, we'd recommend that you contact our sales team directly as they can look into this further and help you accordingly.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!
