Hello Cristiano,
Currently, the support here is provided in English.
Could you explain the concern in our support language to get further assistance?
Thank you.
boa noite sou cristiano e minha indagação é porque to sendo cobrado pelo um produto que nao to usando o avg tunu fui cobrado em 119 reais no meu cartão de credito sem permissão e queria meu dinheiro de volta mais ja tentei de toda forma e nao consigo sac, telefone niguem atende ja mandei imail e ninguem me responde por favor devolvam meu dinheiro
348/5000
Good evening I'm a Christian and my question is because I'm being charged for a product that I'm not using avg tunu I was charged in 119 reais on my credit card without permission and I wanted my money back, I've tried it anyway and I can not get it , phone niguem answers already i sent imail and no one answers me please give back my money
Hello Cristiano,
Currently, the support here is provided in English.
Could you explain the concern in our support language to get further assistance?
Thank you.
I will certainly check this for you.
You have been charged for the automatic renewal of AVG TuneUp Unlimited trial subscription.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally subscribed for the trial version of AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
I have initiated refund from our end and sent an email confirming this refund.