I have the invoice dated 4.12.17 for renewal of your Tuneup programme costing £29.99. I see that my PayPal account has been debited twice for this on 4.12.17 and again on 5.12.17 using the same reference number 35314369001. No doubt you will arrange for £29.99 to be refunded promptly.
John Anderson
Hello, John.
I do understand the inconvenience this may have caused. Please be informed that the charges were not for same license but you have 2 active licenses for AVG PC TuneUp. You can either merge them into single license with extended license period or get a refund for one.
Revert with your choice to proceed further.
Hello, John.
I do understand the inconvenience this may have caused. Please be informed that the charges were not for same license but you have 2 active licenses for AVG PC TuneUp. You can either merge them into single license with extended license period or get a refund for one.
Revert with your choice to proceed further.
Not at all a problem, John.
If you need anything else, do not hesitate to let us know.
Thank you for prompt reply. I was unaware that I had Tuneup for my new computer as well as the old laptop. I will continue to have tuneup for two computers. Sorry for my misunderstanding.