Repair Avg free thru app’s troubleshooting

Viruses & Threats
5

Hello Carolyn,

We regret for the inconvenience caused.

We will help you to resolve the issue.

Can you mention the version of your AVG AntiVirus free?

1

I have tried to repair twice and both times I get a circle circling with no other info,  I have not been able to go beyond 9% on the deep scan or 5% on my weekly scheduled scan.  My partners pc sticks at 26% for deep scan and 5% for scheduled weekly scan set up like my scan.  Both pcs are Win 7.  My win 10 also runs avg and currently is in the shop for a multitude of malware.  The IT guy cant believe I update and scan daily plus do full scans weekly.  My trust in your free product has greatly diminished


3

Carolyn, could you restart the PC and check the status with AVG Antivirus free scan?

2

Hello Carolyn,

We regret for the inconvenience caused.

We will help you to resolve the issue.

Can you mention the version of your AVG AntiVirus free?

4

I looked up the version19.4.3089 but it is now asking me to restart.  Not sure why…User-added image