Sjt,
We do understand your concern, we apologize for the difficulties. We have sent you the email instructions to collect the log files required for escalation. Kindly follow the email steps and let us know once the log files were collected. Thank you!
Hello,
Thank you for contacting us with your concerns. Could you let us know which version of Windows are you using? And please let us know if you see the menu in different style or you do not get anything when you right click on the tray icon. If you see a different style context menu, please share the screenshot ( http://avgclick.me/getscreenshot ) of it to assist you better.
Just correcting a number of typos in my earlier reply to Avinash and adding a little extra, so as to make it more intelligible :
Hello Avinash.
My original problem was on an XP machine where I'd undertaken a full AVG remove followed by a full re-installation because I suspected AVG might have been causing a separate issue I thought I'd encountered on the XP machine. Right click now produces NO context menu whatsoever. The only way one can temporarily suspend AVG is via OPTIONS & ADVANCED SETTINGS.
However, given the context of your reply above, I have just looked on a Windows7 machine which has not been 'removed' and the 're-installed' (ie it has had AVG loaded for months/years) and again, right click now produces NO context menu whatsoever.
Both the XP and Windows7 installations are running build 16.121.7858 It seems to me there has been a recent change in the software that has led to right-click having no effect. Is this correct ?
Thanks
Hello, I'm trying to repair my AVG Free installation and get an error message as follows 0xe001f94e
The installation seems to be working OK except that right-clicking on the tray icon does not result in a short menu offering "disable AVG" as one of the options as it always used to.
Thanks.
Hello Avinash.
My original problem was on an Xp machine where I'd undertaken a full AVG remove followed by a full re-installation because I suspected AVG might have been causing a separate issue I thought I'd encountered on the XP machine. Right click produced NO context menu whatsoever. The only was one can temporarily suuspend AVG is via OPTIONS & ADVANCED SETTINGS.
However, given the context of your reply above, I have just looked on a Windows7 machine which has not been 'removed' and the 're-installed' (ie it has had AVG loaded for months/years) and again, right click now produces NO context menu whatsoever.
Sjt,
We do understand your concern, we apologize for the difficulties. We have sent you the email instructions to collect the log files required for escalation. Kindly follow the email steps and let us know once the log files were collected. Thank you!
Hello,
Thank you for contacting us with your concerns. Could you let us know which version of Windows are you using? And please let us know if you see the menu in different style or you do not get anything when you right click on the tray icon. If you see a different style context menu, please share the screenshot ( http://avgclick.me/getscreenshot ) of it to assist you better.
Hello,
We are sorry to hear that.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.