Repair laptop stops at 10%

General discussion
3

Hello Wayne,
We are sorry for the inconvenience caused. To fix this issue, we suggest you to reboot your computer and as soon as the computer starts, please keep tapping the spacebar or enter key and that should skip this scan.
Thank you

1

Scanned laptop yesterday and did scan of hardrive as recommended by AVG. Results are laptop does not work, screen freezes at repair 10%. Talked to customer service and they say I need to have Windows 8.1 reinstalled @ $199.00. The problem is caused by AVG and should be repaired at your cost not mine. I have been client for several years!  Need resolved now! Thanks

2

Hello Wayne,
We are sorry for the inconvenience caused. To fix this issue, we suggest you to reboot your computer and as soon as the computer starts, please keep tapping the spacebar or enter key and that should skip this scan.
Thank you