Hello David,
Thank you for the details. I have located your account and see that you have been charged automatically for AVG Ultimate under this email domain @ntlworld.com, since you have agreed to subscribe for auto-renewal at the time of initial purchase of the product on 2012-02-04. We had sent you a notification email regarding the Auto-renewal 45 days prior to the date of renewal.
I have canceled your subscription and submitted a refund request on behalf of you. Our refund team will contact you soon via email after processing the refund.
Your patience is much appreciated.
Note:
Please do not share publicly any personal information here.
Please remove this created screenshot that you uploaded here and the bank details.
Hi - it might be from an old email account - @ntworld.com
Hello David,
I understand that you keep getting auto renewed in your AVG account. We are unable to find any recent renewal or charge from the email address you have provided. I have send you an email, please reply to that email with the necessary information on this recent charge from AVG.
Hi - it might be from an old email account - @ntworld.com
Hello David,
I understand that you keep getting auto renewed in your AVG account. We are unable to find any recent renewal or charge from the email address you have provided. I have send you an email, please reply to that email with the necessary information on this recent charge from AVG.
The payment was taken as follows - 23/01/2018CARD PAYMENT TO AVG*AVG SUBSCRIPTION,46.99 GBP, RATE 1.00/GBP ON 20-01-2018
The thing is I have no order number and also didnt order anything. I did purchase AVG some 2 years ago (2015) but it seems that I have been put on a subscription service since then and every year I challenge it, which following the correspondence previously it shouldn't be. There is nothing registered in my AVG account that says I am or have a subscription yet it happened in the last two subsequent years. I should not be on a subscription service and when I explicitly said do not put me on the repeat subscription or repeat service. Please remove me and refund my account, please. Bank account Account number is 86371669 & sort code 09-01-27