I am using the free version of antivirus on a Windows 10 platform.
When I open my desktop I get a popup screen that says something to the effect that a virus called Evilcursor-b[trj] has been sent to quarantine. I close the screen and it opens right back up again. I had to close it 72 times this last time. It took 12 times a couple of weeks ago and now it is up to 72. What do I need to do? Thanks.
I went into the quarantine file and deleted each file. It said this will delete the file from your pc. When I finished the quarantine file was empty. Now I wake up my computer and I have the pop up again and when I go to the quarantine file every hourly notification is back in it. Did I do something wrong?
Here is the pop up. Thanks for helping out with this.
Hi Bill,
We are sorry to hear this.
We will help you to resolve the issue.
Please share us the screenshot of the popup to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Sorry that wasn't clear do we'll try again. When I look at the quarantine log there is a quarantine exactly one hour apart. When I open my desktop I then get a pop up alerting me to the quarantine of each one since the last time I closed one of the pop ups. I have to close these one at a time, so if I haven't used this computer for a day I'll have to close 24 of these pop ups before I can continue. The free antivirus is catching and quarantine but is not stopping it from reinstalling itself. Which of your software packages will actually remove it?
William, please click on "see details" on AVG threat detection window and provide the screenshot of it.
Hi Bill,
We are sorry to hear this.
We will help you to resolve the issue.
Please share us the screenshot of the popup to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Here is the pop up. Thanks for helping out with this.
Appreciate your efforts in sharing us the snapshot, William. As it isn't clear & we're unable to find the component & process that is detected, would you be so kind to let us know about it or resend a clear image?
However, you can ensure that the program has the latest patches applied to it in the meantime. To do so : Open AVG Free - Click on refresh icon beside virus definitions at bottom right hand corner - Restart computer after successfully update.