Thanks,
I'm assuming that deleting all my Temp files will effect more than just AVG, so I guess I need to figure out if I need any of my other temp files.
You said that this is an ongoing issue. In other cases where you've seen this issue, is there actually a virus on my computer? Has it been quarantined? Or is the message an error?
I am currently having the same issue and will try the remedies above, but thought I should point out that a free AVG trial period has just finished and wondered if this was an initiated prompt, along with "your trial has ended and you are no longer protected" message to get the customer to panic into the full version. So reinstalled AVG free, but some residue changes from the trial seemed to be imbeded and the messages continue.
Thanks,
I'm assuming that deleting all my Temp files will effect more than just AVG, so I guess I need to figure out if I need any of my other temp files.
You said that this is an ongoing issue. In other cases where you've seen this issue, is there actually a virus on my computer? Has it been quarantined? Or is the message an error?
New AVG free download won't function, only shows residue message from deleted trial
Hello I am repeatedly getting a pop-up that says:
"THREAT SECURED! We've safely locked this file in your quarantine.
URL:Mal
in https://play.google.com/
…86)\Google\Chrome\Application\chrome.exe"
However, when I click the menu button and look at my quarantined it is empty and says "0 threats." Any idea what is happening and why I keep getting the pop-ups?
Thanks,
-Garrett
Stephen,
We regret for the inconvenience caused. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.
Hi Stephen,
We apologize for the inconvenience caused due to the old files of AVG Internet Security Unlimited Trial.
Please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
After that try reinstalling the AVG Anti Virus FREE from : http://avgclick.me/InstallFree
Once AVG Anti Virus FREE is installed please check the issue and attach us the screenshot http://avgclick.me/getscreenshot of the detection message if possible.
Thank you!
Hi Garrett,
We apologize for the inconvenience caused. This is an ongoing issue. To fix this, please update the AVG Program once and go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
Once you done this, please reboot the computer and check the issue.
Thank you.
New AVG free download won't function, only shows residue message from deleted trial
Hi Garrett,
We regret to hear about the inconvenience caused. It is not a virus, it might be a false detection. We suggest you to repair your AVG using the link : http://avgread.me/1BVxDSY
Reboot your computer, the issue has been fixed with our latest update. Please feel free to contact us for any further assistance with AVG. Thank you.
Hi Garrett,
We apologize for the inconvenience caused. This is an ongoing issue. To fix this, please update the AVG Program once and go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
Once you done this, please reboot the computer and check the issue.
Thank you.