Hi, since you mentioned keep you updated, here is an update.
I actually already tried to reset the Google Chrome prior to posting the initial question. Resetting does not work. However, since you suggested, I did give it a try again before posting this text, and unfortunately, it still doesn't work.
I'll be patiently waiting for the email. Hopefully it wont take more than a week for this. =)
Hello Benjamin,
We apologize for the inconvenience.
Upon checking, we can see that the false positive report you submitted today has already reached our concerned team of analysts.
They'll examine your website and if they find it harmless, they'll whitelist it right away & will send you an email confirmation.
Thank you for understanding. Your patience is appreciated.
I am trying to access a website that provide water purifier services. The company is water purifier company in (Malaysia branch). AVG blocks the website and is making me unable to access my bills and pay them. The attachment might help.
The Website is https://selfcare.coway.com.my/
Please help in assisting.
PS: I cant submit the false positive report in the AVG false report link for both en-ww and en-us
Thank you for sharing the screenshot, Benjamin.
As informed, our concerned team will examine the website and get back to you via email as soon as possible.
In the meanwhile, we request you to reset your Google Chrome browser and check if the issue persists.
Refer to this article to reset your Google Chrome browser.
Thanks in advance, Keep us updated.
Appreciate your efforts in working towards fixing the issue, Benjamin.Please wait for an email from the concerned team regarding the false positive request.
Hello Benjamin,
We apologize for the inconvenience.
Upon checking, we can see that the false positive report you submitted today has already reached our concerned team of analysts.
They'll examine your website and if they find it harmless, they'll whitelist it right away & will send you an email confirmation.
Thank you for understanding. Your patience is appreciated.