Request a refund not working and 30 day period ends tomorrow!

AVG Subscription
3

Hello Sarah,
Thank you for contacting AVG Community Support.
We have a designated team who handle billing/sales related inquiries. For further assistance in this regard, we'd recommend that you contact our sales team directly. Please visit this link ( https://support.avg.com/support_sales?l=en) to contact our sales team via live chat. After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you for understanding in advance!

1

I was unexpectedly billed for a VPN subscription. I have only just realised and am trying to request a refund before the 30 day cancellation period ends tomorrow (15th Oct 2024). However, the 'Cancel Contract and Request a Refund' option under My Order history is not working. It just keeps directing me to start a chat with a real human. Any advice?

2

Hello Sarah,
Thank you for contacting AVG Community Support.
We have a designated team who handle billing/sales related inquiries. For further assistance in this regard, we'd recommend that you contact our sales team directly. Please visit this link ( https://support.avg.com/support_sales?l=en) to contact our sales team via live chat. After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you for understanding in advance!