Hello Avinash.
Thank you for your help. I would like to answer your question at mail on 28/9/19.
1. Any other email addresses you may have used for the purchase.
[email address removed]
2. Your postal address.
- 10210 or 10800
3. Your bank statement, clearly showing charges.
- In attached document.
I paid by credit card.
4. Card holder name: [card holder name removed]
5. Card type: Visa
6. Last 4 digits of your credit card: **** 2867
7. Transaction date: 23/8/2019
8. Amount and currency: 69.99 USD or 2,205.86 Baht (Thailand)
*** But I canceled the credit card number already. Because I'm afraid that the money will be deducted via credit card again. I now have a new credit card. But same bank.
Thank you.
I don't want to buy the product and need a refund.
I don't remember license key.
You never send new license key to me. And I have never used your new product.
I was debited via credit card on August 23, 2019 in the amount of 69.99 USD.
Please refund this amount to me as well. Thanks you.
Hello Wipat.
We acknowledge your request for refund.
I could not find any active AVG subscriptions are registered under the email address you used to contact us here.
I have sent an email requesting more details to locate this order. Please confirm those details in a reply to my email.
Awaiting your response to resolve this at the earliest.
Wipat, we have located the charges and we have sent an email to your registered email address.
Please check the email and respond to it for further clarifications.
Hello Wipat.
We acknowledge your request for refund.
I could not find any active AVG subscriptions are registered under the email address you used to contact us here.
I have sent an email requesting more details to locate this order. Please confirm those details in a reply to my email.
Awaiting your response to resolve this at the earliest.
Hello Avinash.
This contact's email address is a new email address. Because I can't remember the email address that was first registered.
Is there a way to check which email address I used to register? Can I check on the AVG page?
Tell me how to do. Thank you.
I don't see your email at inbox, spam or junk folders. ( Email : policemaaw@hotmail.com )
I have sent the email again to the above email address, Wipat.
Please check your inbox, spam and junk folders.
Sarath Priyan.
Please send your email to me at mail [email address removed] because my mail [email address removed] I don't used it for a long time. And I don't remember my password for mail [email address removed].
Thank you very much.
It's my statement of credit card.
Sarath Priyan.
If you send email to me. I can't find it. I still haven't received your email. What email did you send to me? Is it "policemaaw@hotmail.com"? Please send email to me again at "policemaaw@hotmail.com".
Thank you.
Thank you for sharing the details, Wipat.
As it is a public forum, we request not to share any personal informations.
On checking, we have located the charges under one of the email address.
I have sent an email about the details to your registered email address. Please check the email and revert back for further clarifications.
Wipat, confirm all possible email addresses that you were using in the past in a reply to my email so we can verify them.