Request a refund

AVG Protection
1

On 11 June 2024, I downloaded a trial version of AVG Antivirus to assess its ability to address my specific issues. After a few days, I concluded that it did not meet my needs and decided to cancel the trial and any future subscriptions on 21 June 2024. Following my cancellation, I checked my account and confirmed under the "Subscription" section that there were no active subscriptions.

Unfortunately, I did not receive any email confirmation when the trial commenced or when I cancelled it, which leaves me without supporting documentation to attach here. However, the absence of any active subscription is confirmed when I log into my account.

Despite cancelling the trial, I was still charged for a renewal £54.99 via PayPal from Digital River Ireland Ltd on 11.08.2024. 
I have contacted them and they said that I have to refer to AVG for the refund.

I tried to call AVG over the phone but nobody answer the call. I couldn't find an email for the support team.

Please help me get the refund.

Regards,

3

Hello Elisaveta,
You've reached the AVG community support forum.
I sincerely apologize for the incovenience caused to you and empathize with your frustration. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding.

2

Hello Elisaveta,
You've reached the AVG community support forum.
I sincerely apologize for the incovenience caused to you and empathize with your frustration. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding.