Hi Ravi,
We understand your concern.
We will help you to sort out the issue.
Are you still getting the threat message from AVG? If so, please share us the screenshot of the message.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions
We request you to reset the FireFox browser and check for the issue again.
Keep us posted.
Hi Santhosh,
Thank you for your prompt reply. I aprreicate the volume of requests which you recive.
I have reset the firefox broswer 3 times already. This only temporarly fixes the problem and the Jackyhillty malware comes back.
Dear All,
I am seeking advice on how to remove Jackyhillty.net from my system. I am using the latest version of Firefox and all other programs used in my attempts to remove it myself. I have Chrome installed but have not used it for fear it may become infected. I am limited in my computer skills.
My computer was infected with the Jackyhillty.net malware. AVG identifes the site as malware, but the scans fail to detect it on my computer. I have made several attempts to remove it myself which involves (in order chronology):
1) AVG Scan - Did not detect Jackyhillty related files
2) Spybot Search and Destroy Scan - Did not detect Jackyhillty related files
3) Registry search - Did not find any entries with the name Jackyhillty
4) Internet research (see below for more information)
4a) There were no Jackyhillty addon nor any new/suspicious addons
4b) I reinstalled Firefox (3 times) - All 3 attempts worked for ~10 minutes but the malware reinfected Firefox
4c) I installed Malwarebytes - Did not detect Jackyhillty related files
4d) I installed Spyhunter - This required 48 hours before it would do anything tangible. I removed this out of disgust.
5) Installed No Scripts and adblocker addons - To limit effect on my computer.
Internet research:
My research indicated Jackyhillty is a semi-legitimate site which sells adds and redirects the user to specific sites. Google searches indicate it may be installed as an addon (Point 4a) or directly affects the firefox.exe file (Point 4b). Nearly all the sites provided the same advice and promoted two programs Malwarebytes and Spyhunter. I downloaded these programs but they were ineffective (Points 4c and 4d).
I would appreciate any help on this matter. Apologies if this question has already been posted. I did conduct a brief search for any posts here.
Kind Regards,
Ravi
Hi Ravi,
We understand your concern.
We will help you to sort out the issue.
Are you still getting the threat message from AVG? If so, please share us the screenshot of the message.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions
We request you to reset the FireFox browser and check for the issue again.
Keep us posted.
Hi Santhosh,
Thank you for your prompt reply. I aprreicate the volume of requests which you recive.
I have reset the firefox broswer 3 times already. This only temporarly fixes the problem and the Jackyhillty malware comes back.
Thank you for replying, Ravi.
We request you to contact our remote support for further assistance. We have sent an email with steps to contact them. Please check your inbox/spam for the email.