Request for Documentation and Explanation of Charges

AVG Subscription
3

Hello Kęstutis, 
You've reached the AVG community support forum.
We understand that you want to know about the subscriptions and AVG account. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

Dear AVG provider,

I hope this letter finds you well. I have been a client of your services since 2020 and currently hold more than 20 contracts with your company, amounting to a total of over 800 euros.

I am writing to request comprehensive documentation of all my payments and the corresponding products I have received. It has come to my attention that I may have been charged multiple times for the same product. Therefore, I need to verify the transparency and security of our contracts.

Specifically, I am requesting the following:

  1. Detailed documentation of all payments made by me, including dates, amounts, and product descriptions.
  2. An explanation for the apparent duplicate charges for the same product, including a review of the transactions in question.
  3. Information on why there is no two-factor authentication (2FA) implemented for securing my transactions, which has resulted in duplicate charges on my credit card.

As a citizen of the European Union, I am entitled to certain consumer rights, including protection from fraudulent charges and transparent transaction processes. If I do not receive a satisfactory response and resolution to this matter, I will have no choice but to escalate my complaint to the appropriate EU Consumer Rights institutions for the protection of my rights.

I trust that you will address this issue promptly and provide the necessary documentation and explanations within the next 14 days.

Thank you for your immediate attention to this matter.

Sincerely,

Kestutis  Staniulis

2

Hello Kęstutis, 
You've reached the AVG community support forum.
We understand that you want to know about the subscriptions and AVG account. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.