Request full refund

Hi Santiago,

We acknowledge your request for refund.
You were charge due to the auto renewal for which you agreed to initially 
Our system did send prior email notification about this process and the charge that is going to be taken.
Anyway, I have initiated the refund for COP170,051.00
The refund will be returned to the payment method used to make your purchase within 5 business days.

AVG charged me an automatic renewal for a product I got one year ago, I did not agree with this, I need the full refund, I feel you are stealing people by not being clear with the conditions.

Hi Santiago,

We acknowledge your request for refund.
You were charge due to the auto renewal for which you agreed to initially 
Our system did send prior email notification about this process and the charge that is going to be taken.
Anyway, I have initiated the refund for COP170,051.00
The refund will be returned to the payment method used to make your purchase within 5 business days.