In that case, Dinesh Krishnan, we (you and I and your colleagues) have identified another very specific problem of incorrect information being displayed to the customers:
"No actions are required from you."
That statement that no actions are required is incorrect.
In fact, I am step-by-step putting together a picture of a company that is making claims of being very professional, but seems to have a very low respect for some of its customers. I state "low respect" because there is clearly a lack of professionalism in the interactions between this company and certain members of its customer base.
That is no idle claim I am making. I am proving it step-by-step and taking many hours of hard work to do that.
And that is what we have just found right here in this thread and is culminating in this particular post.
And I am not even close to finished, and that is very unfortunate for not only myself, but the many customers that are very inconvenienced by all of these problems I seem to be uncovering.
Something has to be done about this.
And, in case anyone is wondering, I am not doing all this work for the benefit of the company. Yes, the company could benefit, if they don't ignore me. I am doing this because there are so many humans out there that really get easily lost in a user interface world that is built like this company has here.
The product's user interface has many serious flaws. This forum's user interface has many flaws. And there is sloppiness in the documentation, as well. As we have proven here.
And I am still waiting in that other thread for the second level of the support team to make an appearance. I already know who that will be from running into him during all the earlier research I have been doing.
By the way, I am next --- in about ten to fifteen minutes --- going to go to a group of very intelligent people on the Net and ask them if they'd like to review my work here thus far, because it is time to bring in some outside experts.
Frankly, my frustration levels are climbing too high and I need outside help.
Anyway, we have identified one very clear error in this company's documentation, as long as your answer is correct,
Dinesh Krishnan.
Apologies for the lengthy post.