Hello Kathryn.
We regret to hear that you were unable to cancel the subscription. We would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Thank you for your understanding.
Hello Kathryn.
We regret to hear that you were unable to cancel the subscription. We would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Thank you for your understanding.
Hi,
I have recently been automatically billed for a subscription renewal and would like to request a refund as I no longer use the product. I received the notification of renewal and attempted to use the 'my subscriptions' page to unsubscribe before being billed however the unsubscription button didn't work, and I have still had my subscription renewed, and my credit card billed. Could you please cancel the subscription and refund me for the product?
Sincerely
Kathryn Faulkner