Hi Leif,
I have the same problem. Do you know any workaround now?
With my "AVG free" app it worked perfectly fine, but with "AVG pro" I get no remote connection to my phone. The app has all rights (inkl. device admin).
Thanks in advance!
Hello Markus,
I understand your concern on this AVG AntiTheft feature. To best assist you with this, I suggest you to contact our mobile support and they will assist you further. Please click on this link http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form for the steps to get connected with our mobile support.
Hi Leif,
Thank you for reaching us here. I would suggest you to submit your query to our dedicated android support team along with the screenshot to assist you with it. You can contact them from within your AVG app itself.
Open AVG Anti-virus app/AVG Cleaner app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.
"We are unable to connect to your device" is the only answer I get when I request location on any of my family's android devices. They all have gps enabled, and "last location" is always set to our home location when checking in my.avg.com, timestamps are often several days old.
Could it have something to do with the fact that the telephone number is missing in my.avg.com settings and can't be saved if added?
I have the paid avg anti-virus/anti-theft service for unlimited devices.
Hi Leif,
I have the same problem. Do you know any workaround now?
With my "AVG free" app it worked perfectly fine, but with "AVG pro" I get no remote connection to my phone. The app has all rights (inkl. device admin).
Thanks in advance!
Hi Leif,
Thank you for reaching us here. I would suggest you to submit your query to our dedicated android support team along with the screenshot to assist you with it. You can contact them from within your AVG app itself.
Open AVG Anti-virus app/AVG Cleaner app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.