Requesting refund

AVG Subscription
3

Hello David,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. This isn't the experience we wanted you to go through. We'll check and help you. 
As it isn't advised to discuss personal/account related info such as order ID  here hence we've removed it.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

1

Note: When speaking about your order with someone from AVG Customer Care, please give them your Order Number

 
Request for refund. I responded to an ad saying get a discounted price for renewing account early. I responded. The process led me to a place to download the software. I already have the software and four more months on my current account. I started trying to cancel my order but the only option available said my account would be closed immediately. I would like to get the four more months i have already paid for. As a result of this confusion, I checked a local computer store to find out if they sell your product. I discovered they sell the product for $100 less than the discounted price you charged me this morning.

I am a long term user of AVG and have recommended it to others in the past but no more. I just want to cancel todays order, get a refund (I never downloaded), and get the four months I have already paid for. 

David Carriker
2

Hello David,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. This isn't the experience we wanted you to go through. We'll check and help you. 
As it isn't advised to discuss personal/account related info such as order ID  here hence we've removed it.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.