Requests for answers/ help

Hello John,
We apologize for the inconvenience caused.
Could you please elaborate the issue you are experiencing right now? So that we will be more than happy to assist you with the same.
Thank you.

Surely I am not alone; has anyone else experienced the unbelievably bad service from AVG when seeking help or just answers to questions. ?
If you want details I will be happy to provide but please give me answers as well

@ Gulam Shaik Mohammed (AVG Technologies)
Gulam, Other John Thompson posting (https://support.avg.com/answers?id=906b0000000LPtUAAW). Personal contact info was provided.
AVG Guru