Rescue Center is crashing everytime I try to start it

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21

Hi all,
I still didn't receive any diagnostic output, unfortunately we are not able to analyze this issue without it.
Thanks

18

Hi Alex,
I am happy to see that your issue is resolved.
Thanks for posting back.

6

Christoph, i have the same prolem. I just today deinstalled TU 2014, which worked very fine, und installed TU 2015. At the first start rescue center ran, but the TU 2014 back-ups seem to be deleted. :-(. Then i made some changes with the 2015 version and tried to start the rescue center again to look wether it works or not. It works not! The rc starts and then it crashes with a system message " … we try to solve the problem …". Dear AVG people please fix this - TuneUp can not be used without rescue center!

23

I also ran the diagnostic tool and sent the output.

22

I have the same problem. iTunes also crashes 100% of the time, and the apparent fix is to change something in RescueCenter, but RC also crashes 100% of the time.

20

Hi all,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks

19

You should never trust any software to "clean" your registry. Very little advantage, very great danger. On some PCs the F8 menu has a "Repair Computer" option if all else fails.

1

I have a severe problem with the Rescue Center. Everytime I try to start it, the application immediately crashes and I can send an error report. The file which fails to run is "rescuecenter.exe".
Does anyone have he same issue? I urgently need to revert a change I made and cannot because of the crash.

4

Hi Mr. Zbynek,
I just did it … :wink:
greetings

5

I have the same problem. iTunes also crashes 100% of the time, and the apparent fix is to change something in RescueCenter, but RC also crashes 100% of the time.

7

Any progress on this? I reproduced the problem and created the SysInfo file. It generated a 400MB 7zip file. 250MB comes from a single integrator.exe.dmp file and the rest from several rescuecenter.exe.dmp files. Do you really need all of these files? Where are they to be sent/uploaded?

3

Hi, i think i found out something more about the crash-mistake: After reinstalling TuneUp 2015  and having run the first scan i tested the rc again - and it works. Now i deactivated some programs with the deactivator and tested the rc again: now it carshed. After reactivaring the programs the rc run again. I tested to deactivate only one program - it crashed, no matter which of the programs had been deactivated. After reactivating all the rc runs …

13

Hi Alex,
I am happy to see that your issue is resolved.
Thanks for posting back.

8

The update seems to have fixed the problem, thanks. (tested on 2 PC's).

9

Hi all,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks

10

It always crashes on me as well, tested on 2 pc's. Uninstalling/reinstalling PC TuneUP helps, but not for long. Rescue Center will soon start crashing again. I've sent the requested auto-reports. Please fix this.

14

Alex, I would play it safe & comply with the Zbynek | AVG Employee (AVG Technologies) request.
AVG Guru

15

Hi,
I have transferred your cases to product specialist. You should be contacted via email soon.
Thanks for providing data.

16

My iTunes is running just fine because I don't use PC Tuneup, but I'm annoyed that AVG 2015 Free installed 14 MB of TuneUp files that I don't want. There are free products that work much better.

11

Hi all,
I still didn't receive any diagnostic output, unfortunately we are not able to analyze this issue without it.
Thanks