Hello James,
We're here to help.
Have you protected your AVG program using pin on your PC? If yes, we can't recover the pin.
We'd suggest you reinstall the AVG program and set the new pin.
If you need help with reinstallation, please mention the AVG product name to assist you further.
If you're facing this issue with your mobile, we've a specialized team to deal with mobile queries.
To reach them, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly to know the status.
Thank you.
How do I recover the PIN to access protected apps?
Hello James,
We're here to help.
Have you protected your AVG program using pin on your PC? If yes, we can't recover the pin.
We'd suggest you reinstall the AVG program and set the new pin.
If you need help with reinstallation, please mention the AVG product name to assist you further.
If you're facing this issue with your mobile, we've a specialized team to deal with mobile queries.
To reach them, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly to know the status.
Thank you.