Hi Laura,
For help on this please try Reinstall AVG (http://kb.avg.com/articles/en_US/How_to/How-to-reinstall-AVG/).
If it doesn't help please provide us with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).
Thanks
What do I do to fix it as it is not doing so automatically
You've posted your query in the wrong area! It should have been located here (https://support.avg.com/answers#!/feedtype=RECENT&dc=Windows&criteria=ALLQUESTIONS)
Hi Laura,
For help on this please try Reinstall AVG (http://kb.avg.com/articles/en_US/How_to/How-to-reinstall-AVG/).
If it doesn't help please provide us with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).
Thanks