Resolving issue

AVG Protection
6

Hi Lucy,

We will help you in this.
It looks like you have not activated your paid subscription in your device.
Kindly mention in which AVG application you are facing this issue.

7

help ! 
i havw the same problem . I did everything, pay, then activate account, create a password in account, and after running scan , when i want to "resolve all"  it still ask me for pay ! whyyyyy ?

1

I purchased the plan so all issues could be resolved.  The program won't run but wants to be purchased again.  What's the issue?

2

Hi Lucy,

We will help you in this.
It looks like you have not activated your paid subscription in your device.
Kindly mention in which AVG application you are facing this issue.

8

Thank you.  I activated the subscription and am still getting the same response.  I'm attempting to use this on my Dell laptop
Lucy

9

We're glad to look into this & help you, Lucy. 
Please share us the screenshot of the notification that prompts you to purchase.

3

Thank you.  I activated the subscription and am still getting the same response.  I'm attempting to use this on my Dell laptop
Lucy

4

Hello Monika,

We're sorry for the inconvenience caused.
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding in advance!

5

help ! 
i havw the same problem . I did everything, pay, then activate account, create a password in account, and after running scan , when i want to "resolve all"  it still ask me for pay ! whyyyyy ?