Resolving threats

I have purchased 12 months subscription then ran a scan it showed that i had threats. when I tried to fix them the screen kept going back to the screen wanting me to purchase it again. what am I doing wrong. Please Help. Carol.

Hello Carol,
We will look into it. I couldn't locate any active subscription under this email address.
Have you registered with AVG using alternate email address?
Please contact our technical support team: https://support.avg.com/support_contact_form?l=en via online chat to locate the account and to assist you further.

Hello Carol,
We will look into it. I couldn't locate any active subscription under this email address.
Have you registered with AVG using alternate email address?
Please contact our technical support team: https://support.avg.com/support_contact_form?l=en via online chat to locate the account and to assist you further.