Hi Douglas,
We're sorry for the inconvenience caused.
When we respond to a customer's community post, an automated email will be sent to inform the customer about the same. Regrettably, customers cannot reply to this automated email.
Upon checking, I can see that my colleague had asked you to share us a screenshot of the AVG threat message you've been receiving.
This time, please try to attach the screenshot as a reply to this post. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you for understanding in advance!
I recently asked a question and received an Email reply. This asked me to supply a screen shot which I took , clicked on reply, attached the shot and sent. I received back an automated reply saying my Email could not be properly identified. It said that I should reply to the original email (which is what I did) without editing the subject line (which I did not do.
I should add that the address on the original was AVG Support (no reply@help.avg.com) - words in brackets being in faint type. The first line of the message commenced Delli (Customer Support) replied to …
Help! What can I now do to progress this matter?
Douglas Dickenson
Hope I have done it correctly this time!
Hi Douglas,
We're sorry for the inconvenience caused.
When we respond to a customer's community post, an automated email will be sent to inform the customer about the same. Regrettably, customers cannot reply to this automated email.
Upon checking, I can see that my colleague had asked you to share us a screenshot of the AVG threat message you've been receiving.
This time, please try to attach the screenshot as a reply to this post. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you for understanding in advance!
Appreciate your efforts in sharing us the screenshot, Douglas.
Would you be so kind to click on 'See details' in the threat notification & then share us the screenshot for better clarity?
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom left corner - Restart computer after successful update & check.
So far as your second request is concerned I am having difficulty - I am not too good with these matters… I have opened what I thought was the program but what cmae up was not like you were describing. I will try further - can you give any further directions about this?
I have followed your request and my browser is no longer being blocked - I have made a number of searches to confirm this.
Many thanks to you for helping an old dinosaur.
Best regards Douglas
Thank you for sharing the screenshot, Douglas.
Upon checking the screenshot you are getting a threat detection from the Edge browser.
We request you to try resetting the Edge browser using the below link.
Resetting your internet browser to default settings (https://support.avg.com/SupportArticleView?l=en&urlName=avg-reset-browser&q=resetting+browser)
Let us know us know the status of the issue after trying the above steps.
Thank you.