I updated my AVG Free and it keeps asking me to restart. Every time I restart it comes up and ask me to restart my computer. I have done this numerous time, I even shut down and it still comes up that I need to restart. I have looked at the threads on support and it is a big loop with no help, the things they are saying to do are think are for paid versions. Why would I buy the full version if the free one does not work?
Hello Richard,
I am sorry to hear that. Please follow the below steps and check if that fix the issue.
Click Start.
Enter cmd in the Start menu search text box.
Right-click "Command Prompt" and select Run as Administrator.
Run the following command: ipconfig /flushdns. If the command succeeds, the system returns the following message "Windows IP configuration successfully flushed the DNS Resolver Cache"
Run the following command: netsh winsock reset and once you get a message to restart your computer, please close the command prompt window and follow the below steps.
Please follow the below steps to change to google DNS:
Go to the Control Panel.
Click Network and Internet > Network and Sharing Center > Change adapter settings.
Select the connection for which you want to configure Google Public DNS. For example:
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Hi Richard,
I am sorry to hear about the inconvenience caused to you. This could be caused due to incomplete installation of an update file. I would request you to try repairing AVG to fix the issue.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
That worked on both of my system. Thank You
Hi Richard,
I am sorry to hear about the inconvenience caused to you. This could be caused due to incomplete installation of an update file. I would request you to try repairing AVG to fix the issue.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
To change the settings for an Ethernet connection, right-click Local Area Connection > Properties.
To change the settings for a wireless connection, right-click Wireless Network Connection > Properties.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
Click OK.
Select Use the following DNS server addresses.
Replace those addresses with the IP addresses of the Google DNS servers:
For IPv4: 8.8.8.8 and/or 8.8.4.4.
Please save the settings and restart your computer. Once this is done, please run AVG repair and check if that fix the issue.
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Avinash: I followed your directions, but I get a message that I need to be connected to the internet. But I am connected to the internet. I know this because I am reading and now writing to you on this thread. Any thoughts?
Scott Swenson
You are most welcome, Richard.
I am glad to know that the issue got resolved after following the instructions.
Feel free to contact us if there is any issues or concern with AVG. We are open 24/7 for business.
Have a wonderful day!!!
That worked on both of my system. Thank You