Hello Robin,
We request you to run our AVG remover tool once and then install the AVG protection multi-device program.
1) To download the AVG remover tool please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate AVG Protection multi-device program please follow the instructions mentioned in the following article: http://avgread.me/1FKGRZI .
Please feel free to contact us should you need any assistance.
Hello Robin.
Sorry for any inconvenience caused. We request you to follow the steps in this article ( http://avgclick.me/1zeyMDT ) on your son's computer to resolve the issue. Thank you.
I have recieved a message on my avg zen account that i need to restart one of my 4 computers. This is my sons computer and he lives in another city, so he had a computer update which he did and now avg is not working and my screen says to restart the computer i have restarted my computer and he has restarted his computer and it is still not working?
this did not work when i opened avg there was no setting option and no advanced setting option and the only option was device setting
Hello Robin.
Sorry for any inconvenience caused. We request you to follow the steps in this article ( http://avgclick.me/1zeyMDT ) on your son's computer to resolve the issue. Thank you.
my sons compouter is also asking for a license #