Restart problem

Neither option worked, any other suggestions? 
Prompted to update, once I did it went into restart and froze. Had to manually shut down and restart, now it won't start up. Goes into diagnosis and repair mode, keeps saying it can't repair. One section said bad pool caller.

Hello Brian,

I am sorry to hear that. Please press and hold the power button for 20 seconds and then check if your computer boots up normally. If you have any problem please try to restart the computer in safe mode with networking (http://avgclick.me/rebootintosafemode).

Brian,

I appreciate your efforts in trying to fix the issue. I would request you to follow the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD to boot your computer and check the status.

​I look forward to your response!

Hello Brian,

I am sorry to hear that. Please press and hold the power button for 20 seconds and then check if your computer boots up normally. If you have any problem please try to restart the computer in safe mode with networking (http://avgclick.me/rebootintosafemode).