Hello Henry,
I understand your concern, we will help you sort this out. Could share a screenshot of the quarantine page to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Hi Alok,
Apologies for the delayed reply.
It doesn't seem to let me select Restore unless I have already selected the file that is in the quarantine. When I do select it and click the restore button it still doesn't do anything, even though I have rebooted my laptop as well as wiped cookies and cleaned other data...
Kind regards,
Henry
Hi there,
I have a file in quarantine that I want to restore to it's normal settings, but whenever I click the restore button inside the quarantine tab it doesn't do anything and the file just continues sitting there.
Anybody know why this might be doing it and how to resolve the issue?
Hello Henry,
I understand your concern, we will help you sort this out. Could share a screenshot of the quarantine page to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
No problem.
So I've previously restored items in quarantine, but it seems to be doing it with everything that's in there now as I've tried restoring a seperate file and it also doesn't do anything when I click restore.
Kind regards,
Henry
Thank you for updating the status.
Does it happens for all the threats that was detected or for a particular one?
Hi Alok,
Apologies for the delayed reply.
It doesn't seem to let me select Restore unless I have already selected the file that is in the quarantine. When I do select it and click the restore button it still doesn't do anything, even though I have rebooted my laptop as well as wiped cookies and cleaned other data...
Kind regards,
Henry
Hi Alok,
Please see a screen shot of the quarantine page about.
Cheers,
Henry
Thank you for the information.
In this case, it is necessary for us to analyze the log files for which an email instruction has been sent.
if the email is not found in inbox do check in spam and junk folders.