Hi,
VG flagged my Logitech mouse software and I accidentally clicked heal. Now I can't open the software and when I try to go to the virus vault and select it to restore I can't. The button is greyed out… The only button that isn't is details
Any ideas would be very helpful…
Thanks!
Oliver,
We understand your concern, we apologize. Could you please provide us the screenshot http://avgclick.me/getscreenshot of the virus vault interface so that we will check and assist you further? Awaiting your reply, Thank you!
Hi Ranjani, Above is a screen shot
Thank you for the information, Oliver.
The restore option will get enabled when you click on that file. Else, we request you to disable http://avgclick.me/TempDisableAVG your AVG and reinstall that program. Once you reinstalled it, kindly add that file to the exception list http://avgclick.me/AddException and then enable your AVG. Feel free to contact us if you need any further assistance. Thank you!