Sandy, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Sandy,
We appreciate your efforts, share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of your Quarantine list and provide us the full path to check and assist you further.
Hi,
I`m having a problem with AVG Antivirus, Software Version 18.2.3046, Definitions version 180307-6, on one of my private computers. AVG misidentified one of my files as malware. Restoring from quarantine fails with the error message: "Whoops, error occured. This file can`t be restored."
I`m having a problem with AVG Antivirus, Software Version 18.2.3046, Definitions version 180307-6, on one of my private computers. AVG misidentified one of my files as malware. Restoring from quarantine fails with the error message: "Whoops, error occured. This file can`t be restored."
The file was located on an internal 5TB backup harddisk (drive D:), which is not write protected and formated as a standard GPT data drive. So there is no reason why AVG would not be able to write to that location. Also when I try to delete the file from quarantine, it doesn`t allow me. Nothing happens when I click. The file isn`t locked either, because I rebooted and tried in safe mode too.
The file belongs to a project which exists since 2009 and I am one of the main coders for this project. So I`m definitely sure, that the detection is a false positive.
How to fix the aforementioned problem?
Sandy
Sandy, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Sandy,
We appreciate your efforts, share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of your Quarantine list and provide us the full path to check and assist you further.