I have exactly the same problem as Joanne.
What is even worse is that the window that lists the quaranteed files is not resizeable so that it is impossible to determine the full file name and path of the "problem" file.
It's not possible to restore a file from a backup if you don't even know its name.
These are obvious and easily reproducible problems.
One wonders if AVG even tests, much less uses, their own products.
Hello Joanne,
We regret the inconvenience caused.
Could you please send us a screenshot of your Quarantine window? So that we can check and assist further. Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
I have exactly the same problem as Joanne and Dr Horn
What's even worse is that the window that lists the quarantined files is not resizable, so it is impossible to determine the full name of the file and the path of the "problem" file.
It is not possible to restore a file from a backup if it does not even know its name.
These are obvious and easily reproducible problems.
One wonders if AVG even tests, much less uses, its own products. I add that I am very angry now with AVG products since they are giving me a lot of problems and installed a previous version of AVG having to add my list of exceptions files manually and I have been automatically updated AVG again this version that is like a grain in The back I hope they fix this program that is useless.
hey i have the same problem
Hello Joanne,
We regret the inconvenience caused.
Could you please send us a screenshot of your Quarantine window? So that we can check and assist further. Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
Hi,
I have updated AVG to 2017 free edition and AVG has moved incorrect files into the Quarantine. When I am selecting the file I wish to restore (Or even selecting all files!) and pressing the little drop down arrow next to the delete button the files are automatically becoming unselected so I cant restore my files! (or do anything else with the files either!)
Solution? Is this a technical error with AVG?
Thank you
Joanne, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Please do your customers the courtesy of actually reading their messages before responding.
Please do not ask for a screen shot when ample information has been provided here and elsewhere in the many other messages that describe this same problem.
Between the quality of support provided by AVG in this forum, the current quality of AVG software, and the obvious lack of signficant QA on their products, it's probably time for this AVG user (of 10 years or more) to find an alternative product from another company.
hey i have the same problem
I have exactly the same problem as Joanne.
What is even worse is that the window that lists the quaranteed files is not resizeable so that it is impossible to determine the full file name and path of the "problem" file.
It's not possible to restore a file from a backup if you don't even know its name.
These are obvious and easily reproducible problems.
One wonders if AVG even tests, much less uses, their own products.
Hello D. Horn,
We regret to hear about the inconvenience caused, we suggest you to add the file location to exceptions and restore the file from Quarantine. Please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Once you add the file path to exception, please Restore the file from Quarantine. Hope this helps.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello D. Horn,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
If you have any suggestions and comments about the AVG products, please share it us using : http://www.avg.com/us-en/product-feedback
Thanks for your understanding.