Hello Motoko,
Thank you for contacting AVG Community Support.
We apologize for the inconvenince caused to you.
A valid AVG Internet Security subscription is enough to retrieve a file from quarantine.
Since you mentioned that you are having difficulty with retrieving the file from quarantine, we have sent an email offering an additional support. Please check the email and revert back to us. We are here to help you.
Thank you for your understanding and cooperation.
I asked the technical support over the phone how to retrieve a file form quarantine (it wasn't possible and I got a message that it cannot be retrieved), then the support said he cannot do that unless I upgrade my subscription from internet security to include Secure VPN, Antitrack, Tuneup, and Driver updater. Do I really need to upgrade to take care of the quarantine issue?
Hello Motoko,
Thank you for contacting AVG Community Support.
We apologize for the inconvenince caused to you.
A valid AVG Internet Security subscription is enough to retrieve a file from quarantine.
Since you mentioned that you are having difficulty with retrieving the file from quarantine, we have sent an email offering an additional support. Please check the email and revert back to us. We are here to help you.
Thank you for your understanding and cooperation.