Reverse my payment

Gopisetti, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DbOZAA0).
AVG Guru

Dear sir/medam, 
Today I have made upgrade to my existed anti virus. But by mistake i have made payment twice. Can you check & please reverse my payment. 

Gopisetti, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DbOZAA0).
AVG Guru

Hello Gopisetti,
Thank you for the information. On checking with your account we can see that you have no active products. No need to worry we are here to help you. We have sent you the email instruction regarding this. Please try to share the information which we asked in that email to locate your account . Thnak you for understanding.

Hello Gopisetti,
We understand your concern. Please provide us your email id as a private message so that we could locate your account and assist you better in resolving your issue.
Thank you.